DreamLab Glass, Inc. Returns & Exchanges
If your order arrives damaged, you need to call (720) 244-6046 or email cs@dreamlabglass.com within 24 hours to notify us of the problem. We will request that you send the item back to us and we will refund you the shipping charges and send out a replacement once we receive the damaged item.
*All returns must have the original receipt or invoice.
*All product return shipments must include all original internal packing materials, boxes and containers.
*All in-store returns must have the order invoice or receipt and a government-issued ID.
If you wish to Change, Cancel or Return your order, there will be an 18% additional restocking fee on the total of your order. If you wish to Return your order you must pay shipping and return shipping charges.
Any return for a refund may be subject to an 18% restocking fee. This fee may be waived for the following reasons:
- Carrier damage
- Defective product
- Product does not match advertising
- Received incorrect product
- Product was an extra item not ordered
Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.
*Any items that have been used and are not in their New Original Condition may not be returned.
*Certain items at the vendor’s discretion are not eligible for refund.
– In order to avoid confusion, please contact us before you purchase so that we may help you order exactly what you need. Refunds will be made by credit card refund or store credit only. There are no cash refunds.
